Terms and Conditions for Birdsong Business English
Last updated: September 26, 2026
Please read these terms and conditions carefully before using Our Service.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country/State refers to: Florida, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to Conrad Strategies LLC, operating as Birdsong Business English.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Coaching Services means the individual coaching sessions and coaching packages offered by Birdsong Business English, including Birdsong Before the Room and the Birdsong Voice Cycle.
Booking means Your purchase or reservation of Coaching Services. A Package is a group of coaching sessions purchased together, including the Birdsong Voice Cycle. An Individual Session is a separately purchased session, including Birdsong Before the Room.
Service refers to the Website and Our Coaching Services.
Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
Website refers to Birdsong Business English, accessible from www.birdsongbusinessenglish.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, and disclose personal information. Please read Our Privacy Policy carefully before using Our Service.
By making a Booking, You confirm that You are legally capable of entering into a binding contract. The description provided before purchase identifies the sessions, support, and materials included in Your Booking.
The Birdsong Voice Cycle is a coaching Package. Birdsong Before the Room is a one-time Individual Session. A free discovery or introductory conversation is separate from a paid introductory coaching session and does not start a paid Package.
When You make a Booking, You may be asked to provide information needed to arrange and pay for Your Coaching Services, such as Your name, email address, contact details, time zone, and billing information. Please provide accurate information and let Us know if it changes.
You confirm that You are authorized to use the payment method provided. Payments are processed through the payment services made available at checkout, subject to their applicable terms and privacy policies.
Coaching Services are subject to availability. The price, currency, included services, and any available payment plan will be stated before You purchase. We may change prices for future Bookings; a price change will not alter the price of an already accepted Booking.
If We identify an error in pricing, availability, or the description of a Booking, We will contact You to resolve it before proceeding with any change to the agreed services or price.
You may pay in full or use a payment plan where one is offered at checkout. The Birdsong Voice Cycle may be paid in two installments where that option is available. The total price, installment amounts, and payment dates will be disclosed before You commit.
An installment plan divides payment for one Package; it does not make each installment a separate purchase of an Individual Session. The cancellation calculation below applies equally whether You pay in full or in installments.
To cancel a Booking, request a refund, or ask to reschedule, email [email protected] and identify the Booking or session concerned. Notice periods are measured from when We receive Your request.
If We receive Your cancellation request before Your first paid coaching session starts, We will refund all payments received for that Booking and cancel any remaining installments. This full-refund policy also applies to cancellation requests received less than 24 hours before that first session, provided the session has not started.
For the Birdsong Voice Cycle, the introductory coaching session is the starting point of the Package. A free discovery conversation does not start the Package.
You may cancel the remainder of Your Package by emailing Us. We will charge only for sessions that have already started or count as used under the late-cancellation and missed-session policy below. We will refund any amount You have paid above that charge.
For refund calculations, the agreed Package price is allocated in proportion to the scheduled duration of its coaching sessions, including the follow-up check-in. The Birdsong Voice Cycle includes a 75-minute introductory session, three 60-minute coaching sessions, and a 30-minute follow-up check-in: 285 minutes in total.
The charge for coaching used is the agreed Package price multiplied by the scheduled minutes of sessions already started or counted as used, divided by the total scheduled coaching minutes included in the Package. We calculate the total before rounding to the nearest cent. A session that has started counts for its full scheduled duration, subject to Your rights under applicable law.
The personalized digital toolkit and other included materials do not attract a separate cancellation deduction. Any discount or credit applied to the Package is reflected in the agreed Package price used in this calculation.
For installment plans, We compare the charge for coaching used with payments already received. If You have overpaid, We refund the difference and cancel unpaid installments. If You have paid less than the charge for coaching used, only that outstanding difference remains payable; future installments are adjusted or cancelled so You are not charged for unused coaching.
Birdsong Before the Room is an Individual Session. If You cancel before the session starts, You receive a full refund. Once the session has started, it is not refundable under this policy, except where applicable law requires otherwise.
You may reschedule a session without charge by giving at least 24 hours' notice. A new time is subject to availability.
Once a Package has begun, a session cancelled or rescheduled with less than 24 hours' notice normally counts as used at its full scheduled duration. A session missed without notice also normally counts as used. We may make exceptions for emergencies; please contact Us as soon as You can.
A first paid session or Individual Session missed without notice normally counts as used. However, if We receive a cancellation request before that session starts, the full-refund policy above takes precedence. A request to reschedule the first paid session or an Individual Session with less than 24 hours' notice will not forfeit Your payment: if We cannot agree on a new time, We will cancel and refund that Booking.
If We cancel a session, You may choose to reschedule it or receive a refund for that session. For a Package, the session's value is calculated using the same scheduled-time allocation described above. An Individual Session is refunded in full. If any affected amount has not yet been paid, We reduce or cancel the corresponding balance instead.
If something about Your coaching is not working for You, please contact [email protected]. You may end a Package under the policy above without needing to demonstrate dissatisfaction.
This policy does not limit any cancellation, withdrawal, refund, or other consumer rights that cannot be excluded under applicable law. Where those rights provide greater protection, they take precedence over this policy.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country/State and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
The Service may display, include, make available, or link to content or services provided by a Third-Party Social Media Service. A Third-Party Social Media Service is not owned or controlled by the Company, and the Company does not endorse or assume responsibility for any Third-Party Social Media Service.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your access to or use of any Third-Party Social Media Service, including any content, goods, or services made available through them. Your use of any Third-Party Social Media Service is governed by that Third-Party Social Media Service's terms and privacy policies.
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. Nothing in this section removes Your entitlement to a refund under the Cancellation, Rescheduling, and Refunds policy or applicable law.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the Country/State, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.
If you have any questions about these Terms and Conditions, You can contact us: