Returns and Refunds Policy

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Send the product with the receipt or proof of purchase, to:

Send the product to:

13039 Cabarrus Station Road Midland, NC 28107

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Digital products

We issue refunds for digital products within 7 days of the original purchase of the product.

We issue refunds for digital products only under the following conditions:

  • Product not delivered (if you haven't received the delivery email from us)

  • Download issues (if you experience problems while downloading the product)

  • Major defects. All our products are tested properly, but unexpected errors may occur.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: joinsandraconner.com